Frequently Asked Questions

How do I place my order?

To place your order, follow these steps :

1. Browse through our wide catalog of products until you find something you like, choose the required quantity and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).

2. ‘In Shopping cart’, you can either choose to continue shopping or proceed to checkout.

3. To shop with us, you can either log into your Sweetkadai account or simply continue as a guest user.

4. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We'll send an email with your order information to confirm and another email when your order is shipped out. Sit back, relax and wait for your awesome sweets or snacks to indulge your tounge.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

2. For assistance you can write to us at support@sweetkadai.com, we will be happy to help you out.

How should I check the status of my Order?

1. Once your order is placed, we will send you confirmation of your order details over email . Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.

2. If you still have apprehensions, write to us at support@sweetkadai.com, and your issue will be addressed.

Cancellation & Related Queries

How do I cancel my order?

Please contact our Customer Care at support@sweetkadai.com to cancel the order and refund your payment before 5 hours of cut off time. If the order is shipped already, unfortunately we wouldn’t be able to cancel it.

In case you desire any changes or edits in your order, please write to us at support@sweetkadai.com. Our Customer Care representatives will help you out with customized solutions wherever possible .

Payment Mode

What payment methods do you accept for international orders?

For International Orders, payment can be done either through any Indian Bank Card or through PayPal payment gateway.

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted payment gateways like CCavenue and PayUmoney.

Are there any hidden charges?

There are absolutely no hidden charges. Any sales tax is actually borne by Sweetkadai.com. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring :

1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.

2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on support@sweetkadai.com

Shipping & Tracking

What is the Shipping Philosophy of Sweetkadai?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

Orders within Tamilnadu are delivered within 24 – 48 hours, and Other state orders are delivered in 3 – 4 working days. Delivery time may vary depending upon the shipping address.

Note: Sometimes pickup might be needed from local hub if there is no service in your area. Courier person will call and let you know.

Do you apply any shipping charges?

Within India, Sweetkadai.com provides free shipping  all products. For shipping charges anywhere outside India please contact us on support@sweetkadai.com

Do you accept international orders?

1. Yes, we do accept International orders. Please write to us at support@sweetkadai.com with details of shipping address, product name and quantity.

2. You can make payment with the help of any Indian Card or through PayPal payment gateway.

Return Policy

1. Customers can return their order within 24 hours of the order delivery.

2. All returns must be in unused condition with all original tags and packaging intact.

3. The product amount will be credited back to respective bank account ,once we have received the products and quality check is done.

5. You are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.

6. To schedule a return, please contact our customer service at support@sweetkadai.com

7. Note: For replacement, kindly follow the return procedure for the product you want to replace.

Refund Policy

What are the terms and conditions for refund?

1. You can ask for a refund against any of your order within 24 hours of its date of delivery.

2. All refunds will be credited to your bank account

4. For any other requests or queries regarding this, kindly write to us at support@sweetkadai.com

How long the refund procedure takes?

1. The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in bank account within 7 working days.

Where should I return my product?

You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will got a coupon code of Rs.100 which can be used for your next purchase. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly)

I haven't received my refund yet. What should I do?

1. We update our customers through emails once we initiate the refund procedure.

2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

3. For queries you can write to us at support@sweetkadai.com

Miscellaneous

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Just click on 'Forgot Password' option and we will s end it to you on your email address registered with us.

Do you accept bulk order?

Yes,we do accept bulk order for party, corporate events and re-selling. The prices may vary according to your products and quantity of purchase. Kindly write to us at support@sweetkadai.com  with your requirements.

I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order .